Refund policy

Cali Trend Return & Refund Policy

Cali Trend sells two kinds of items: in-stock items that ship from our California warehouse (mostly footwear), and direct-ship items that ship directly from our partner fulfillment centers (accessories, beauty, travel, tech and home & car items). Each product page has a "Shipping & Returns" section that tells you which type the item is and its expected delivery time. The rules below apply to each type.

To start any return, email us at support@calitrends.com with your order number. Items sent back without first requesting a return will not be accepted.

1. In-stock items (ship from California)

You have 30 days after receiving your item to request a return.

• Items must be in the same condition you received them: unworn or unused, with tags, and in the original packaging, with receipt or proof of purchase.
• If your return is accepted, we'll send you a return shipping label and instructions.
• Returns are sent to: 39116 Fremont Hub #1093, Fremont, CA 94538.

2. Direct-ship items (ship from our fulfillment partners)

Damaged, defective, wrong or missing items: contact us within 30 days of delivery (or of the latest expected delivery date if your package never arrives) with your order number and clear photos or a short video of the issue. We'll send a free replacement or issue a full refund. You do not need to send the item back.

Change of mind: you can return a direct-ship item within 30 days of delivery if it is unused, in its original packaging and with all included parts.

• Request the return by email first; we'll confirm and send instructions.
• Return shipping is paid by the customer. Original shipping was free and is not deducted.
• Returns are sent to: 39116 Fremont Hub #1093, Fremont, CA 94538. Please use a trackable shipping service.
• Your refund is issued once the item arrives and is inspected.

For hygiene reasons, opened or used personal-care and beauty items (such as massagers, face rollers, brushes and bonnets) can only be returned if they arrive damaged, defective or incorrect.

Damages and issues (all orders)

Please inspect your order on arrival and contact us right away if an item is defective, damaged or incorrect, so we can make it right.

Exceptions / non-returnable items

Unless they arrive damaged, defective or incorrect, the following cannot be returned: perishable goods, custom or personalized items, opened or used personal-care goods (such as beauty products), hazardous materials or flammable liquids or gases, sale items and gift cards. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging, and you'll need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, or reviewed your photos for a damaged or defective item, and let you know if the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or credit card company may take some additional time to post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@calitrends.com.